Call us: +48 85 711 95 58 or contact by
INFORMATION CONCERNING THE USE OF THE RIGHT OF WITHDRAWAL
NOTICE OF CANCELLATION
Right of withdrawal:
Buying as consumers (natural persons performing the activity of a trader unrelated to its business or professional) you have the right to withdraw from the sales contract within 14 days without giving any reason.
The deadline to withdraw from the contract will expire after 14 days from the day:
• in which you acquire possession of things or a third party other than the carrier and indicated by you came into the possession of things, ie. from the date on which you received the shipment of goods.
To benefit from the right of withdrawal, you must inform us
• by writing to: STEELER Marcin Piasecki, ul. Grodzieńska 206, 16-100 Sokolka,
• electronically to the following address: info@steeler4x4.com
• by phone, tel.: +48 85 711 95 58,
about the decision to withdraw from this contract by an unequivocal statement.
You can use the sample withdrawal form, but it is not mandatory.
To keep the deadline for withdrawal, it is enough to send us the information about withdrawal from the contract before the deadline for withdrawal.
Effects of withdrawal
If you withdraw from this contract we will refund all payments received from you, including the costs of delivery of goods (with the exception of the additional costs resulting from the choice of a type of delivery other than the least expensive normal delivery offered by us), immediately and in any case not later than 14 days from the day on which we were informed about your decision to use the right to withdraw from this contract.
The refund of payments will be done using the same payment method that you used for the initial transaction, unless expressly agreed otherwise; in any case you will not incur any fees in connection with the refund.
We may withhold refund until receipt of things, or supplied evidence of the return, depending on which case occurs first.
The deadline is met if you send back the item before the deadline of 14 days.
You will have to cover the direct cost of returning the items.
You are responsible only for decrease in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.
WARNING! It is not possible to exercise the right of withdrawal in case of:
• services of the properties specified by the consumer in his order, or closely associated with his person;
• the service, the object of which is the dispersible perishable product or one having a short shelf life;
• services whose subject is the product delivered in a sealed container, which after opening the package cannot be returned due to health protection or hygiene reasons, if it were unsealed after delivery;
• services which are products that after delivery, due to their nature, are inextricably linked with other things;
• services, which are specifically tailored to the individual needs of the consumer.
INSTRUCTION ON WARRANTY
The right to warranty
If you make purchases in the store as consumers (ie. Physical persons performing the activity of a trader unrelated to its business or professional) you are entitled to warranty which means that the seller will take responsibility for non-conformity.
Entrepreneurs are EXCLUDED from the right to warranty.
The basis for the warranty is the occurrence in the sold product:
Physical defect, which is the non-compliance of the product with the contract. It comes to it, in particular, when the product:
• does not have properties the product should have
• does not have the properties which the consumer has been provided by the seller or by the advertising
• not suitable for the purpose for which the buyer announced a seller on the occasion of conclusion of the contract if the trader did not raise any objections to that use
• was delivered to the buyer incomplete
Legal defect which can rely on the fact that the goods purchased by the consumer:
• are owned by a third party;
• are loaded with the right of a third party;
• characterized by limitations in the use or disposal of them as a result of a decision or judgment of a competent authority;
The deadline for exercising the right to warranty expires after 24 months from the day:
in the which you acquired possession of things or a third party other than the carrier and indicated by you came into the possession of things, ie. from the date on which you received the shipment of goods.
At the same time, during the year of the liability of the seller there is a presumption that a found defect or its cause already existed in the time of sale.
If defect is noticed in a later period, that is between 12 and 24 months after delivery of the goods, the consumer must prove that the defect existed at the time of purchase.
In case of a defect you have the possibility to make a claim under the warranty and claim one of the four actions:
• replacement of the goods to the new ones;
• repair the goods;
• lowering the prices – with the determination of the amount the price is to be reduced;
• withdraw from the contract - if the defect is important.
To benefit from the right to the warranty, it is necessary to provide information in any form, together with a detailed description of the fault:
• by writing to: STEELER Marcin Piasecki, ul. Grodzieńska 206, 16-100 Sokolka,
• electronically to the following address: info@steeler4x4.com
• by phone, tel .: +48 85 711 95 58,
You can use the sample complaint form, however, this is not a condition to accept the complaint.
A sample form can be downloaded from the store website
As a salesperson, I have a responsibility to respond to your claims within 14 days. The lack of my answer in that date, means the complaint as justifiable.
A response to the complaint is sent to the given email address.
In case of refund or price difference, shop issues a written confirmation of the refund of the service.
Consumers may seek mediation in disputes concerning the complaints, which is free for consumers. More information on government website http://www.prawakonsumenta.uokik.gov.pl/pomoc/
